Protect Yourself from QuickBooks Scam Calls

We want to alert you to a surge in scams involving fraudulent QuickBooks support phone calls. Cybercriminals are posing as QuickBooks representatives, claiming to offer technical support, software updates, or account assistance. Their aim is to steal sensitive information, such as login credentials or financial data, and even extort money under the guise of “support services.”

Details of the Scam

• Callers claim your QuickBooks account is compromised or needs immediate updates.
• They may allege issues with company files or data corruption.
• Scammers often pressure or intimidate you into allowing them access to your computer.
• They might request remote access or ask for account passwords.
• A false sense of urgency is used to push you into acting without verification.

How to Protect Yourself

1. Verify Callers: Never share sensitive information or grant remote access without confirming the caller’s identity. QuickBooks support does not initiate unsolicited calls.
2. Contact QuickBooks Directly: If you receive an unexpected call, hang up and reach out to QuickBooks support via their official website or customer service line at 1-800-446-8848.
3. Enable Multi-Factor Authentication (MFA): Ensure MFA is active on your QuickBooks account for enhanced security.
4. Be Informed: While QuickBooks may contact you if you’ve requested support or have a critical account issue, unsolicited calls are rare and should be treated as potential scams.

Steps to Take If You Suspect a Scam

• End the call immediately and do not share any information.
• Report the incident to QuickBooks through their official website.
• Inform your IT team or service provider to assess your system’s security and potential vulnerabilities.
• Change your passwords as a precautionary measure.

Share This Alert

We strongly encourage you to share this information with your team to ensure everyone is equipped to handle suspicious calls.

If you have any questions or need assistance in enhancing your security measures, please contact us. We’re here to help you stay protected.